Protection
for the Road Ahead

Start by creating your online account through the Customer Claims Portal.

Your online account provides convenient access to resources such as:

• Your Vehicle Service Contract (VSC) information and documents.
• Repair facility locations and service resources.
• The ability to submit a claim and supporting documentation.
• Information to help you follow your claim through the review process.

Online Claims Portal

Visit the Customer Claims Portal to report a claim, submit documentation, and access available contract holder resources online.

Claims Operations Call Center

Phone: 877-950-3200

• Monday–Friday: 8:00 AM – 8:00 PM Eastern
• Saturday: 8:00 AM – 6:30 PM Eastern

Your Ryder Assurance protection depends on the Premium 2000 coverage selected when your contract was purchased. Your Vehicle Service Contract outlines the specific terms, covered components, limitations, and responsibilities that apply.

Here are several important areas to review:

• Your Coverage Selection
  Identifies the protection plan and coverage options purchased for your vehicle.
• Agreement Period and Coverage Limits
  Explains when coverage begins, when it ends, and the applicable limits of liability.
• Covered Components
  Details which mechanical components and systems are included under your selected coverage.
• Exclusions and Maintenance Requirements
  Explains conditions that are not covered and your responsibilities for maintaining the vehicle according to applicable manufacturer requirements.

Section names, coverage terms, and requirements may vary by agreement. Always refer to your specific Premium 2000 contract for the details that apply to your vehicle.

If your truck experiences a mechanical breakdown, follow these steps:

1. Stop operating your vehicle safely. Move to a safe location when possible. Continuing to drive could cause additional damage.
2. Locate a qualified repair facility. Use the Customer Claims Portal to access available repair facility resources.
3. Confirm the facility can service your vehicle. Ask whether the facility can diagnose your truck and participate in the applicable claims process.
4. Inform the repair facility about your protection. Let them know you purchased a Premium 2000 Vehicle Service Contract through Ryder Assurance.
5. Report the claim before authorizing repairs. Contact the claims administrator or use the online portal for instructions on beginning the claims process.
6. Arrange for diagnosis and inspection. Follow the claims administrator's instructions regarding diagnostic work, required documentation, and repair authorization.

Important: Obtain the required authorization from the claims administrator before covered repairs begin. Do not approve repairs without following the authorization requirements outlined in your contract.

Choosing a qualified repair facility is an important part of getting your truck back on the road. The available options may depend on your contract and the type of mechanical failure.

Repair Facility Resources

The Customer Claims Portal provides access to repair facility information that can help you identify available service options.

Before Scheduling Repairs

• Confirm the facility is qualified to service your truck.
• Explain that your truck is protected by a Premium 2000 Vehicle Service Contract.
• Verify the facility can provide the documentation required for claims review.
• Contact the claims administrator to confirm any applicable repair facility or prior authorization requirements.

Repair facility participation, available services, and claim requirements may vary. Refer to your contract and confirm requirements with the claims administrator.

You can save the Customer Claims Portal to your phone's home screen for convenient access to contract information and claims resources.

Apple iPhone

1. Open the portal in Safari.
2. Tap the Share button.
3. Select "Add to Home Screen" (you may need to scroll).
4. Choose a name and tap "Add."

Android

1. Open the portal in Chrome.
2. Tap the three-dot menu.
3. Select "Add to Home screen."
4. Name the shortcut and tap "Add."

Once added, you can open the claims portal directly from your phone's home screen.

Once the required claim information and repair documentation are submitted, the claims administrator reviews the reported failure to determine whether it qualifies for coverage under your Premium 2000 contract.

We understand that downtime can impact your business. Claims are reviewed based on the reported failure, applicable coverage, and supporting documentation. Processing times may vary depending on the complexity of the claim and the information required.

What happens when repairs are completed?

• You may be responsible for an applicable deductible, as outlined in your contract.
• Any charges not covered under your agreement remain your responsibility.
• Deductible amounts, payment responsibilities, and other conditions are determined by the terms of your specific Vehicle Service Contract.